Consumer Reports

2025.11.10

Conscious Commerce: Building an AI Economy That Works for People

A quiet switch just flipped in the economy. For the first time, large language models can do consumers’ shopping for them. You can now ask ChatGPT to recommend a product an...

Agents· AI· Consumer Reports· Opinion
2025.02.20

Building Consumer Agency

Agentic AI has profound implications for every part of society. A world in which everyone has access to a personal AI tutor means big changes to education. A world in which everyone has access to a personal medi...

Agents· AI· Consumer Reports· R&D· Uncategorized
2024.11.27

Engineering “Loyalty By Design” In Agentic Systems

From managing personal data to facilitating complex transactions, AI agents will be acting on behalf of users in new and interesting ways. With these innovations comes a need to examine h...

Agents· AI· Consumer Reports· Loyal Agents
2024.10.28

Reflections on Two Years of Operating an Authorized Agent Service, and Launching a Paid Upgrade

When the consumer internet was getting built back in the 1990s, privacy wasn’t part of the design. Almost by accident, the economy of the int...

Agents· Consumer Reports· Privacy
2024.06.17

Why Are We Experimenting with Generative AI?

Today we launched an invite-only beta of AskCR, an experimental chatbot that helps people get to CR’s trusted information faster. We imagine some people may have questions about why CR is usin...

AI· Consumer Reports