Conscious Commerce: Building an AI Economy That Works for People
(Cross-posted here: https://innovation.consumerreports.org/conscious-commerce-building-an-ai-economy-that-works-for-people/) A quiet switch just flipped in the economy. For the first time, large language models can do consumers’ shopping for them. You can now ask ChatGPT to recommend a product and—thanks to a new Instant Checkout feature—buy it right in the conversation, without ever leaving OpenAI’s website. Etsy and Shopify stores are […]
Building Consumer Agency
(cross-posted here: https://innovation.consumerreports.org/building-consumer-agency/) Agentic AI has profound implications for every part of society. A world in which everyone has access to a personal AI tutor means big changes to education. A world in which everyone has access to a personal medical advisor means big changes to healthcare. And so on. Given our work at Consumer Reports, […]
